School Spider App

Our website provider, School Spider, also host our parental communication system.

We use this on a daily basis and it will keep you up to date with news, events, reminders etc. In the parents' are you are able to book parents' evenings, complete online surveys and forms (ie for school trips) and receive Smartphone messages (App only).

We will send you your individual logins (to the email address we hold for you) and you can login in two ways:

either on a desktop or laptop via our website - by selecting 'parent login' on the top black bar.

OR

by using the School Spider App, which exists for tablets and smartphones and is available for Apple and Android devices. which you can download here:

(Please click the icon for the correct download):

  

Important points to note

Once you have downloaded the App, you must select THIS school, using the dropdown bar - it is listed as 'Bollington St John's CE Primary School' and is not to be confused with 'St John's CofE Primary School'.

Once you have done this you can access recent news/gallery/blogs/calendar items that we regularly post on the website.

To receive information related to your child/children, select Parent Login and enter the username and password you will have been sent. If you have more than one child at this school, click on the child's name and it will show all other children in this school so you can switch accounts.

You will receive notifications informing you what you need to complete, use the icons on the bottom row to respond.

You can watch this YouTube tutorial on the App for more information: https://youtu.be/jPmH-CEhLcg

Please ensure once you have logged in you have notifications turned on.

Once you have downloaded the App, you MUST stay logged in.

 

FAQ

Q - How many people can be granted access to the login area?

A - You need to speak to the school office, in order that we can set up multiple (normally 3 at a maximum) users.  Each user is then sent their individual login and password.

 

Q - I am not receiving attachments.

A - We are unable to send an attachment to a smartphone message. This is because smartphone messages are quick notifications that will pop up on a smartphone.  We are only able to add an attachment to the emails

 

Q - Can I reply to the message, through the app?

A - You cannot reply through the App.  An email is the best way to contact us: admin@stjohnsboll.cheshire.sch.uk

 

Q - Why doesn't the app work on my windows Phone?

A - The School Spider App is, for the time being, only available on Android and Apple devices.  Apple and Android account for around 98% of mobile devices used.  For window-based parents, we will send you an email through School Spider.  As we do have a few parents who don't have Android or Apple devices, we tend to double-up with the messages - sending it through the App to your smartphone and also through School Spider to your email.  As stated, anything that requires an attachment will have to come to your email inbox.

 

Q - I am not received the emails from Spider.

A - It is likely that the problem is being caused by the settings of your inbox. Check your junk and spam mail boxes to see if there is an email in there - It will state the sender as 'Bollington St Johns CE Primary School'. If you click onto the email, you will be able to allow emails from that sender. If you are unable to find an email in your junk or spam folders, then check your inbox settings to see whether it is set to refuse emails from a scheduled system which sends bulk emails. This would need to be changed in order for you to start receiving emails from us.

 

Q - I've received an email, directing me to a survey and I've clicked the link and it's asking me to log in.  I'm already logged in, why is it requesting I do this again?

A - You will receive an email notification letting you about the survey. If you click the link within the email this will take you to the desktop/mobile version of our website where you will need to login.  However, if you are logged into the app, you can complete the survey/form via this, ie you do not have to click the link in the email. If you are logged into the App you will receive a notification here too.

 

Q - I am getting the notifications from Spider, but not the emails (I'm logged in on a desktop).

A - Any emails that are sent from School Spider will go to your email inbox, NOT to the School Spider App. Any smart phone messages that are sent from Spider will show in the App, but not be viewable from a desktop.

CONTACT THE SCHOOL

Bollington St John's CE Primary School



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